Reference

What You Need to Know Before You Access 111bpn

Using 111bpn means you accept the terms set out on this page — eligibility, account conduct, payment use and how we handle disputes.

Eligibility by local lawAccount conduct rulesbKash, Nagad, Rocket wallet termsDispute and complaint processBangladesh-eligible regions only
111bpn What You Need to Know Before You Access 111bpn
LEGAL CONTACT PATHS

Reach Us for Legal and Account Queries

If you have a question about how these terms apply to your account — whether it concerns a withdrawal hold, a wallet name mismatch, or an eligibility concern — our support team handles it directly. You can reach us through live chat, email or the in-account message thread. Response times vary by channel, but legal and account-status queries are escalated to a dedicated review queue rather than treated as general support tickets.

Team online

Live Chat

Open the chat widget from any page while logged in. Legal queries are flagged to the review queue so they reach the right team without delay.

Email Support

Send your query with your registered account email and the subject line 'Legal Query'. We use the registered address to verify your account before responding.

In-Account Message

Log in on mobile or desktop, go to Account Settings, and use the Message Centre. This keeps your query tied to your account record for a faster resolution.

ACCOUNT SECURITY STANDARDS

How We Protect Your Data and Account Access

Your account data, payment records and session history are handled under the data practices described here. We do not sell personal data to third parties. Cookie use on 111bpn is limited to session management, fraud detection and account continuity — so when you return to us on mobile after a break, your session picks up where you left off without re-entering every detail. If you want to know what data we hold, request a correction or ask us to remove your record, contact support with a written request from your registered email.

Data Handling

Account details, wallet records tied to bKash, Nagad or Rocket, and session logs are stored securely. We retain only what is needed to operate your account and process transactions.

Cookie Use

Cookies keep your session active across devices and help us detect unusual login attempts. You can manage cookie preferences through your browser settings at any time.

Account Security

Every login is verified through a one-time PIN sent to your registered mobile number. If a login attempt does not match your usual device or location, an additional check is triggered.

Data Rights and Requests

You can request a copy of your data, ask us to correct inaccurate details, or request deletion of your account record. Send the request from your registered email to our support address.

Legal Terms — Questions We Hear Most

These are the questions we receive most often about our legal terms, account eligibility and data rights. If your question is not covered here, reach us through the support channels listed above — we respond to all legal and account-status queries through a dedicated review path.

Access and eligibility depend entirely on your local law and the regulations in your region at the time you access the platform. We do not make that determination for you — confirm your eligibility under local law before using the service.

Any mismatch between your bKash, Nagad or Rocket wallet name and your registered profile puts your withdrawal on hold. Contact support with proof of identity and we will resolve it through the review queue.

Yes. Send a written data request from your registered email to our support address. We will confirm receipt and provide the relevant records within a reasonable timeframe after verifying your identity.

Send a deletion request from your registered email through the Message Centre or to our support email. We close the account and remove personal data once any pending transactions are fully settled.

We use session cookies for login continuity, fraud detection and device recognition. You can adjust or block cookies through your browser settings, though this may affect how your account session behaves on mobile.

Start with a written message through the in-account Message Centre, clearly marked as a formal complaint. If the response does not resolve your concern, ask for escalation to the dedicated legal review team.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.